Technician App
ActiveField operations run on people who are never at a desk. The app had to work the way a technician's day actually works.
- Stage
- Building end to end
Read the brief
- Problem
- Coordination lived in messages and spreadsheets. Nobody could answer where a job stood without asking a person.
- Context
- Installation, replacement and rectification are three different jobs wearing the same uniform. Each has its own preconditions, its own proof-of-completion, and its own way of going wrong once someone is standing at a vehicle with a phone in one hand.
- Users
- Field technicians and the operations staff who dispatch and verify their work.





